Why Focal 360?

The value I am receiving for my investment is very high.... CustomInsight has delivered on every request.

HR Director,
International Consumer
Goods Company

Our 360 degree feedback software is an assessment tool that is trusted and used by more than half of the Fortune 100, as well as thousands of other companies worldwide.

Focal 360 is an industry-leading 360 degree feedback survey solution designed for groups or projects of any size.

It is easy to use, is an effective appraisal system, includes an important self evaluation, and is highly customizable.

Intuitive Employee Portal

Instant insights and tools for continuous improvement

Online Reporting. In the interactive dashboard, managers and employees can see the overall results of the multi rater performance evaluation at a glance. Then, they can easily drill into important details for a more complete picture of the 360 degree feedback review.

Expert Guidance. Insight & Advice help you better understand issues and take corrective action. A 360 degree feedback assessment is a tool to detect strengths and weaknesses to build management and leadership skills based on the report.

Development Planning. After flagging survey items for action, you can make development plans with goals, tasks and due dates.

Progress Monitoring. Get quick feedback on your development goals, and then on your progress.

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Clear and Professional Reports

We do all the work, so you don't have to

professional reports

Pixel-perfect report design and template. Professional-looking reports add credibility to the questionnaire results and make you look good.

Focal 360 is a clear, focused, and easy to understand tool. No PhD or special training is required to interpret the results of the 360 degree feedback survey.

Customizable report content. You decide what to include in your reports.

Group reports at no additional cost. Include any participants to see their relative performance and combined results.

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Super Smart Surveys

Maximum feedback with minimum effort

ORG Survey Responsive

Surveys are fast and easy to complete - typically 10 minutes or less.

Automatic reminders are sent to raters with unfinished feedback tasks.

Automatic probing provides more actionable insights where help is needed most.

Raters work from a task list that shows the status of all feedback requests.

More Actionable Insights from Automatic Probing

Extra help where needed most

Targeted qualitative performance feedback from multi raters (different for every rater). Comments are often the most important part of the feedback process. Raters are prompted to provide additional comments in the areas where participants most need them. This helps managers drill into leadership needs. In addition, raters can also provide comments for any item in the survey. This review system, soliciting individualized feedback, strengthens the evaluation process, providing in-depth pros and cons of each participant.

Question Mark

360 Degree Feedback Customized For You

Feedback just the way you want it

Customizable survey content

We provide a complete library of benchmarked and validated competencies (optional, no added cost).

Customizable categories & items. Use your own competency model and survey items if you prefer.

Create multiple survey templates for different participants, groups, or projects. Use our 360 templates or create your own questionnaire.

Customizable question format & rating labels.

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Customizable feedback process

You decide exactly how you want to get from point "A" to point "B". Multi Rater selection process, communications and scheduling are all within your control.

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Customizable reports.

Giving reports to peers and managers was never easier. There are no limits when it comes to reporting options. Choose from dozens of different configurations that are provided as standard options, or let us build an entirely custom report from the ground up.

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Additional Features of the 360 Degree Feedback Survey

Global Customer Service. Responsive customer service and unlimited technical support.

Available in 25+ languages. Even more languages available upon request.

White Labeling. Fully branded for consultants or for your company. Learn More.

Hosted by us on dedicated servers in a highly secure and reliable data center - leave the IT worries to us!

More Information for: Consultants | Companies / HR Professionals

What is 360 Degree Feedback?

360 Degree Feedback is a process where employees receive feedback from their managers, peers, and direct reports. Employees also complete a self evaluation as part of the 360 feedback process. 360 Feedback is often used as part of a performance evaluation or performance appraisal process, but it is a tool ideally used for developmental purposes only. Many companies try to use 360 Degree Feedback for both performance evaluations and development, but this is tricky since it sends a mixed message to employees. Nevertheless, this is often the practical reality that organizations face.

How does 360 degree feedback work?

Participants receive feedback on a comprehensive list of leadership and management competencies, usually from their manager, peers, and direct reports. After the 360 evaluation is complete, participants receive a feedback report with an assessment of their strengths and weaknesses. Learn more

Who should receive 360 Degree Feedback?

360 Feedback is most commonly used to get performance feedback on managers and leaders in an organization, but some companies also include non-managers (individual contributors) in the 360 degree feedback process. When 360 feedback is conducted at different levels, it usually makes sense to use different 360 survey templates for company leadership, managers, and non-managers. The competencies, behaviors, and skills that are needed at each level are different, so the 360 evaluation form should be designed to measure the things that that are relevant to each person's level. We have provided some sample 360 feedback survey questions for different levels so you can see how the assessment differs depending on the position in the organization.

What are the benefits of 360 Feedback?

When used as a development tool, 360 degree feedback offers a number of benefits, including increased self awareness, identification of potential problem areas and gaps in perception (blind spots, disagreements, hidden strengths and weaknesses, etc.), professional development, and increased communication and openness among employees.

About Focal 360

Focal 360 is an online software system that allows you to conduct 360 degree feedback with minimal effort and maximum impact. The entire appraisal process is streamlined and automated. Process management requires very little effort. We offer pre-defined questionnaires and a general leadership model that is statistically validated and benchmarked. Alternatively, you can load your own survey template or competency model into our 360 software.

Focal 360 is used by a broad range of companies and HR consultants, including more than half of the Fortune 100. We work with companies with just 10-20 employees, and we also support large-scale projects at large companies with more than 100,000 employees and tens of thousands of managers.

Focal 360 can be customized according to your specific business requirements or talent management process. If you have a unique method, approach, or model for 360 degree feedback, let us know.

Since Focal 360 is a web application, no special software or operating system is needed. The application is compatible with Windows or Mac, as well as other common operating systems. The only technical requirement is an internet connection and a web browser, such as Internet Explorer, Firefox, Safari, or Chrome.

Please contact us if you would like to see an example of our reports or review our system. We are confident that you will be impressed by the ease of use and quality of the product.