The Importance of Employee Engagement Surveys

Employee engagement matters because more engaged teams outperform other teams:

  • 22% in Profitability
  • 21% in Productivity
  • 22% in Customer Ratings
  • 41% in Quality Defects
  • 48% in Safety Incidents
  • 37% in Absenteeism

Surveys Help Organizations Identify, Understand, and Fix Engagement Problems

These anonymous questionnaires are designed to get feedback to measure levels of workplace satisfaction, commitment, and the perception of organization culture. Results provide management and HR with the data they need to implement meaningful action plans to improve morale, motivation, and retention.

Experience Actionable Results



Our algorithms automatically probe respondents to provide extra help where it's needed most.



The questionnaire takes just 10 minutes to complete and the results are ready right away.



Our intuitive dashboard identifies top priorities for your whole organization and individual groups.



Improvements across the organization can be achieved quickly via included progress checks.



As top survey providers, we've helped thousands of organizations, including most of the Fortune 100 companies.



Our world-class software platform and client service ensures the success of your survey or it's free.

Take a short sample survey and receive a Personal Performance and Engagement Profile Report!

example of results

Employee Engagement, Strategic Alignment, & Performance

Focal ORG measures the four key components that drive workforce performance

Our questionnaire starts with a list of carefully selected and statistically validated items. Once the online questionnaire is completed, the dashboard takes you deep into the results to understand the dynamics of worker commitment and alignment throughout your company.

engagement model

Employee Engagement Dashboard

A Comprehensive Org Diagnostic Tool

The Dashboard is a powerful online analysis tool that provides a detailed picture of what's going on throughout your organization.

It's structured around a research-based model of staff performance that includes the culture of commitment, strategic alignment, and manager competency. These areas have the biggest impact on employee engagement.

Top priorities for action plans and high performance

In addition, it identifies your top priorities throughout the organization using artificial intelligence that replicates the sophisticated analysis performed by leading experts. All information is based on the feedback received from the results.

The targeted comments and actionable metrics don't simply measure people's perceptions, involvement, and motivation levels. They provide actionable details that enable you to develop an employee engagement strategy. This will help increase levels of individual commitment, team commitment, and workforce effectiveness.

Greater precision, deeper insights

Regardless of how a company is doing overall, there are always things happening further down in an organization that are having a negative impact on engagement.

The dashboard enables you to quickly identify and understand these problem areas so you can take action with greater precision and improve your corporate culture .

  • Identify global themes and issues across your organization
  • Quickly spot "at risk" groups within your company
  • Drill down to understand local issues and group dynamics
Dashboard Example

Targeted Follow-Up Questions

Extra help where needed most

Comments are often the most valuable part of the feedback process. They pick up where the numbers leave off, explaining what those numeric results mean and often even providing a solution to the problem.

We take "actionable results" to another level by asking targeted follow-up questions in the areas that are most relevant to anyone who completes the questionnaire.

This means our survey probes deeper into the specific issues that are of concern to each one of your contributors, providing management and HR with actionable data to develop meaningful strategies on how to improve the employee experience and, in turn, performance. Get specific details about not only what is broken, but also how to fix it.

View a sample report
Follow-Up Questions

Employee Engagement Survey

Actionable results with accelerated improvement

Very short surveys that contain just a dozen or so items do a great job of identifying whether you have problems, but they might leave you with more questions than answers. We recommend conducting a more complete baseline questionnaire once a year, and then using shorter progress checks (pulse check surveys) every few months.

Time for Change?

Ten minutes. That's how long it takes most to complete the online questionnaire. Our standard survey typically includes 30-45 carefully selected questions (with benchmarks), like those on our list of sample survey questions.

Pulse Checks

Make sure your improvements and action plans are on track by launching pulse surveys throughout the year.

Pulse check questionnaires are concise and short, designed to engage with your staff and check progress throughout the year. This light-weight, flexible survey tool enables you to request follow-up feedback on any item, from anyone, at any time.

Understand What Matters Most

Use a statistically based model of employee engagement

Are You Ready?

What is Focal ORG?

Focal ORG is an online software tool (SaaS) that helps you understand the drivers of engagement, as well as alignment with company strategy (values, goals, and strategic objectives), in your organization.

What is an Employee Survey?

A staff opinion questionnaire measures the things that are driving employee engagement and disengagement in your company. Good questionnaires are based on research and statistics and, to get accurate results, must be statistically validated and benchmarked.

Do these surveys work?

A data driven survey can provide the organization with candid feedback from staff, which is invaluable for management and HR to gauge the pulse of the organization. The results are used to create action plans to develop better communication, increase trust, identify high-performing teams and managers, and work on fixing what's broken. Learn more about our statistically based engagement and high performance model

What are the benefits of a Survey?

It can help your organization identify areas of opportunity by giving staff a voice, building trust with contributors by holding leadership accountable, and improving company culture. You organization's leadership can use the results to develop an action plan to drive meaningful change.

There are two key benefits to increasing engagement. First is an increase in workforce performance (i.e. discretionary effort). Second is a higher retention rate (reduced turnover) among staff. These benefits are high priorities for any organization, regardless of the organization's purpose.

Key Features & Characteristics of an Effective Survey

Another important feature of a good staff questionnaire is that the results must be actionable. This cannot be accomplished with a Gallup-style 12 question survey. There is no doubt that engagement can be measured with just 12 questions, but the results will leave you with more questions than answers. It is important to not only understand whether contributors are engaged or disengaged, but also what is specifically driving workforce engagement or disengagement. In order to understand these drivers, the questionnaire needs to study a broad range of specific, actionable issues.

Increasing workforce performance start with alignment. People need to understand how the work they do contributes to the organization's goals and strategy. If they are motivated but not aligned with strategic objectives, their efforts could be wasted.

Improving strategic alignment also has another added benefit - it increases workforce motivation, morale, and commitment. When people understand the company's strategy, and how their work contributes to the company's success, that sense of purpose and direction will make them feel more involved and motivated.

Our recent research study, which focuses on disengagement, underscores the impact managers have on morale. Our research study shows that when managers fail to provide meaningful feedback, training, or direction, morale suffers. A key benefit of an opinion survey is that it will identify both managers who are excelling and those who are struggling, enabling the company to focus on programs, activities, and initiatives that give managers the training and tools they need to increase motivation and reduce turnover.

Our research indicates that leadership and alignment are the primary factors that lead to increased performance and higher retention. Our statistically-based model of employee engagement goes beyond "satisfaction" to measure four critical metrics of organization performance - engagement with the organization, engagement with managers, strategic alignment, and management competency.