Latest Research Articles and White Papers
What Drives the Most Engaged Employees?
Statistical analysis shows that the most engaged employees are motivated in some distinct ways compared to other employees.
Employee Disengagement Part 2 - Primary Causes and How to Fix
Detailed statistical breakdown of disengagement causes, plus how to diagnose and fix engagement problems between employees and their managers.
What Causes Employee Disengagement?
Statistical analysis reveals that the drivers of disengagement are not all the same as the drivers of engagement.
Engage. Develop. Succeed. The CustomInsight Blog

What is Meant by Employee Satisfaction
(And does it matter?)
8/18/2026
In a nutshell: Employee satisfaction is how content people are with their jobs and work environment. Imagine employee satisfaction as being the foundation of your organizational culture. It relates to extrinsic elements that are fundamental to employee well-being. This includes compensation, work environment, tools and resources, safety, staff relationships, and company culture.

How to Increase Engagement Survey Participation:
7/28/2026
An Engagement Survey isn’t like The Field of Dreams. “If you survey, they will participate.” When a high percentage of employees don’t take the survey, senior leaders and HR are left without the data they need to take meaningful actions. What is a good employee response rate? It’s unrealistic to think 100% of your staff will take the engagement survey. That said, you should strive for 70% - 80%. Anything above 80% is exceptional. 60%-69% is acceptable. Anything below 50% should be considered a red flag.

How Do You Measure Employee Engagement?
And WHY you should.
7/7/2026
The obvious response to this is with an Employee Engagement Survey. Absolutely, this is your baseline for understanding how your employees are experiencing work and life in your organization. Healthy organizations, though, create a culture of continuous feedback that provides organizational leaders and HR with the tools to monitor and track employee engagement through various metrics. This includes pulse surveys, performance and productivity metrics, employee turnover and retention rates, and absenteeism and presenteeism rates.

How to Launch a Virtual Suggestion Box Program at Work
6/23/2026
In our previous post, we discussed how effective a virtual suggestion box can be at work. It can give your managers and senior leaders an opportunity to listen, creating an ongoing channel for feedback. Simply put, a virtual suggestion box can get the conversation going. What are the best practices to implement a virtual suggestion box?

Do Employee Suggestion Boxes Work?
6/2/2026
Giving employees a space to share their ideas and opinions is a great way to improve engagement through candid, mult-directional communication. A suggestion box can be a meaningful way to involve employees and engage them with the workplace culture. It can help organization leaders expose and address issues, discover valuable ideas and suggestions, improve employee engagement, and build a culture of trust and continuous improvement.
